Acer 18" Predator Helios Neo 18 Gaming Laptop (Black)

EGadgets Galaxy Shipping Policy

At EGadgets Galaxy, our goal is to deliver your tech quickly, safely, and reliably. Here's everything you need to know about how we ship your order:

🕒 When will my order ship?

We process all orders within 1–2 business days, excluding weekends and holidays. Once your order ships, we’ll send you a tracking number via email so you can follow its journey to your door.

🚚 What shipping methods do you offer?

We offer multiple shipping options depending on how fast you need your order:

5–7 business days

2–3 business days

1 business day

Delivery times may vary slightly based on your location and item availability.

💸 How much does shipping cost?

Shipping costs are calculated at checkout based on your location and chosen shipping method.

Expedited and overnight shipping options are available for an additional charge.

Please note: some heavy or oversized items may require extra fees.

🌐 Do you ship internationally?

Yes, we ship to select international countries!

Please be aware that any additional customs duties, taxes, or import fees are the responsibility of the customer.

❗ What if my order is late or missing?

If your order hasn’t arrived within the estimated delivery window, reach out to us!

📧 Email: [Customer Support Email]

We’ll be happy to help track your order or find a solution.

🙏 Thank You for Choosing EGadgets Galaxy

We truly appreciate your business and are here to ensure your experience is fast, smooth, and worry-free.

EGadgets Galaxy 21-Day Return Policy

At EGadgets Galaxy, we strive to provide our customers with the best shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free 21-day return policy.

Eligibility for Returns:

• Items must be returned within 21 days from the date of delivery.
• Products must be unused, undamaged, and in their original packaging, including all accessories, manuals, and documentation.
• Proof of purchase (order confirmation or receipt) is required for all returns.
• Certain items, such as gift cards, downloadable software, and personal care electronics, are non-returnable for hygiene and security reasons.

Return Process:

1. Initiate a Return: Contact our customer support team at [Customer Support Email] or visit our Returns Center on our website.
2. Receive Return Authorization: Our team will review your request and provide a Return Authorization Number (RAN) and instructions on how to send your item back.
3. Ship the Item: Pack the product securely and ship it using a trackable shipping method. Customers are responsible for return shipping costs unless the item was received damaged or defective.
4. Inspection & Refund: Once we receive your return, our team will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Damaged or Defective Items:
If you receive a defective or damaged item, please contact us within 48 hours of delivery for a replacement or full refund at no additional cost.

Exchanges:
We offer exchanges for defective or damaged products. If you need a different item, please initiate a return and place a new order.

Refund Policy:

• Refunds are processed within 5-7 business days after the return is received and inspected.
• Original shipping charges are non-refundable unless the return is due to our error.
• If the item is not in its original condition, a partial refund may be granted at our discretion.

For any questions or assistance, feel free to reach out to our support team at [Customer Support Email] or visit our Help Center on our website.

Thank you for shopping with EGadgets Galaxy!

Warranties & Manufacturers

All items sold by EGadgets Galaxy are warranted solely by the manufacturer or distributor. Any item requiring repair should be sent directly to the manufacturer or distributor for service. EGadgets Galaxy is not liable if the manufacturer or distributor fails to perform warranty service.

For items that do not include a manufacturer's warranty, EGadgets Galaxy may provide a warranty identical to the provisions and limitations of the manufacturer’s warranty, with the exception that the warranty term will be either the manufacturer’s stated period or one (1) year, whichever is shorter. Your warranty card and/or sales receipt must accompany all warranty claims.

Used or refurbished items are covered under a 90-day parts and labor warranty unless otherwise stated.

There is no implied warranty of merchantability or fitness for a particular purpose on any item sold by EGadgets Galaxy.

EGadgets Galaxy is not responsible for any consequential or incidental damages resulting from the sale or use of any merchandise purchased from us. Our liability is strictly limited to the monetary value of the merchandise.